Service Level Agreement Frans
In the description of open service level agreements (SLAs), we refer to availability, ease of maintenance, performance, operation or other infrastructure attributes. The service level is listed as “target” and “minimum,” allowing the OpenAIRE infrastructure user to be informed of what is expected (the minimum), while a measurable target (average) value indicating the organization`s level of performance is provided. OpenAIRE Infrastructure SLAs has been defined: OpenAIRE can offer applications as a service (for example. B aggregators and brokers), while external organizations operate/manage OpenAIRE service instances hosted by the OpenAIRE infrastructure. After making them available, these bodies offer optimal operating time, as monitored in the OpenAIRE infrastructure monitoring system. OpenAIRE APIs provide access to a diagram of interconnected metadata series and a corpus of article PDFs. While metadata data sets are available in CC-BY, access to PDFs can only be done on request and is subject to restrictions based on content providers. When users create technologies, working with OpenAIRE API Services must comply with the current technical documentation that applies to the OpenAIRE services used, run on develop.openaire.eu.All API services in production, with the maximum effort provided 24 hours a day in the openAIRE infrastructure premises in the data center of the Mathematical and Computational Modelling Centre (ICM) – Data Center Facilities. Frequente korte uitdrukkingen: 1-400, 401-800, 801-1200, sea . .
The Production System Support Team (ISTI-CNR, Italy – ICM, Poland) is responsible for the settlement of all production support requests related to the OpenAIRE production system. This ALS covers incident tickets related to infrastructure incidents (for example. B it does not cover the time it lasts to resolve problems resulting from software errors). In the event of an incident, a maximum response period of one working day is guaranteed, including the initiation of a resolution procedure. The resolution time may depend on the incident (for example. B warranty conditions from hardware suppliers that are usually more than one day). Users can transmit two types of information to the OpenAIRE infrastructure: personal registration information or claims that are designed as allegations of association between research products (publications, records, software, other products) and between research products and research projects or research communities. The OpenAIRE infrastructure will do everything in its power to ensure that the data is retained. In the event of hardware or software errors due to hard drive or power outages, the OpenAIRE infrastructure will make reasonable efforts to recover user data. There is no guarantee that a user`s data recovery will be successful. For more information, see D9.2 – Infrastructure Guidelines Veel voorkomende woorden: 1-300, 301-600, 601-900, sea.